Action for Change 4: Active Listening
Active Listening
Why is Active listening important?
• Avoids misunderstandings
• Keeps focus on topic at hand
• Increases productivity
• Ensures both parties are heard
• Keeps you engaged with the conversation partner
Active listening involves "engaging with your conversation partner in a positive way."
Can you identify which statements and actions are examples of active listening?
What happened after that?
Yawning and looking away
That sounds like it was really tough - What has been the hardest part for you?
Checking your phone or replying to a text
Oh no, I’m sorry that happened. How can I be a good friend right now?
Could you clarify what you mean when you said…
Sounds like you are feeling really frustrated.
Let me summarize to make sure I understand.
Here is what you have to do.
Showing empathy
Thinking about what you are going to say next
Cuncic, 2019
